What attitude!

Oh heaven help me, I just treated a nurse like a three year old.

I work for a remote pharmacy system. That means I sit at one hospital and answer phone calls from other hospitals about medication orders and locations of drugs. A very nice and dear nurse called looking for an intravenous medication.

Me: According to our records, the Acme pharmacist sent three doses up today at noon.

Nurse: It isn't in the Pyxis. Do I have to override?

Me: No it came from the pharmacy. It is in a foil bag.

Nurse: It isn't in the refrigerator. Where is it?

Me: No it isn't refrigerated. Where do you keep the IV's they send?

Nurse: I looked in the fridge and it isn't there. I am looking on the MAR and in the Pyxis it isn't there.

Me: (pushed too far) No - it - isn't - in - the - Pyxis. They - sent - it - from - the - pharmacy. (Realizing I went to far) I think my phone is not working, it's broken.

Nurse: Okay. Okay. Bye.

Crap.